Latest articles

Read why collecting customer feedback isn't a nice to have—but rather an essential tool in building a business that stands the test of time.

Read what creating a CX framework without your customers looks like—and why that approach is a ludicrous idea.

If you want to understand your customers at scale, using a tool for customer sentiment analysis will only get you so far. Read why.

Read how you can use AI text analysis to make sense of your customer feedback data at scale—fast.

Zipcar partners with Unwrap.ai to automatically categorize and prioritize their customer feedback. Read their story—and get inspired—today.

Sunrun uses surveys to understand user sentiment, pain points, and feature requests. With Unwrap, they were able to 10x the number of insights generated from NPS surveys.

Learn how the Github copilot team saves 4 hours per week by leveraging Unwrap.ai.

Listening to millions of users for a product with exponential growth is difficult. Here’s how Leonardo solved that with Unwrap.ai.