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Why Unwrap?

Because you don't need another dashboard.

You need answers—before you even think to ask the question.

Actionable

Proactive insights,
zero manual work.

Unwrap analyzes customer feedback across channels to surface emerging trends, customer pain points, and growth opportunities—automatically. No tagging. No digging. No guesswork. Just the insights you need, delivered proactively and in real-time.

Surfaces trends you didn’t know to look for

No manual tagging or spreadsheet wrangling

Integrates with all your feedback channels

Proactive alerts delivered to the apps you work in

C-Suite Ready

Enterprise-grade insights used weekly by fortune 500 executives.

Weekly Insights

4-6 insights delivered to your preferred channel.

< 24 hrs

Average alerting time for anomalous trends.

Accurate

Trustworthy AI, company wide.

With transparent and accurate feedback categorization, teams across product, support, and CX can trust what they see—and act fast. Unwrap connects everyone to the voice of the customer, breaking down data discrepancies and keeping the whole company aligned.

Accurately categorized insights you can trust

Single source of truth across all teams

Role-based platform permissions and views

Unbiased insights that will help you move the needle

90%+ Accuracy

Average precision for feedback tagging.

Custom NLP

Fine-tuned models optimized for your industry & customers.

3rd-Party Verified

Best-in class accuracy, as verified by external parties.

Supported

Personalized support,
from day one.

We don’t just get you set up—we become an extension of your team. From onboarding to ongoing strategy, you’ll get expert guidance tailored to your goals, use cases, and workflows, ensuring you get value at every stage.

White glove onboarding built for your team

Use your existing issue or feedback taxonomy

Custom integration setup tailored to your workflows

On-going support to achieve your goals

Real Humans

All support interactions are handled by real people.

3000+ Integrations

Wherever your data lives, we've got you covered.

3 Weeks

Full platform onboarding and access to Unwrap within 3 weeks.

Case Studies

Customer-centric
teams love Unwrap.

See how Unwrap's insights inspire innovation.

Validates app code improvements for desired downstream effects.

Read case study

Keeps up with every nuance in feedback.

Read case study

Eliminates guesswork in understanding what matters.

Read case study

Increased team productivity by 25%.

Read case study

Teams stay lean while still delivering what users need most.

Read case study

Unparalleled UI experience and cross-org adoption.

Read case study

Consolidates, documents, and quantifies qualitative feedback.

Read case study

Revolutionizes how feedback is used throughout the customer journey.

Read case study

Boosts deal volume with zero lead-generation cost.

Read case study

An automatic process that simply didn’t exist before.

Read case study

Unwrap has reinvented the way we review, use, and implement customer feedback.

‍

Kensley W.
Product Operations Director at Firstup.io

It's an understatement to say we've 'saved time' using Unwrap. Our quantitative visibility into customer feedback was nearly impossible before.

Hayley O.
Senior Manager of User Research at Zipcar

What used to take me 15-20 hours a month now takes me 1-2 hours a month—an extraordinary difference.

Charles W.
PM at GitHub Copilot

Validates app code improvements for desired downstream effects.

Read case study

Keeps up with every nuance in feedback.

Read case study

Eliminates guesswork in understanding what matters.

Read case study

Increased team productivity by 25%.

Read case study

Teams stay lean while still delivering what users need most.

Read case study

Unparalleled UI experience and cross-org adoption.

Read case study

Consolidates, documents, and quantifies qualitative feedback.

Read case study

Revolutionizes how feedback is used throughout the customer journey.

Read case study

Boosts deal volume with zero lead-generation cost.

Read case study

An automatic process that simply didn’t exist before.

Read case study
FAQs

Questions? Answers.

Everything you need to know, without the fluff.

How much does Unwrap cost?

We price based on feedback volume. Check out our pricing page for more information.

How can I trust Unwrap with my data?

Your data is protected with enterprise-grade security and compliance, so you can trust it’s kept safe and private. Trusted by the world’s leading brands.

What tools does Unwrap integrate with?

You can sync your data from over 3K other tools where feedback is collected today. We’ve never encountered an integration we can’t support.

What is the setup process for Unwrap?

Integration setup is a matter of a couple clicks. No engineering required, full setup within two weeks.

What kind of feedback can Unwrap analyze?

We connect to surveys, support tickets, calls, reviews, and more—transforming every conversation into actionable insights. There is no limit to feedback volume Unwrap can process.

How is Unwrap different from other platforms?

Most tools simply tag and sort your feedback, leaving you to create elaborate dashboards to understand your data. Unwrap goes much deeper—surfacing trends and issues automatically, to help you discern what really matters to your customers without the need to search for it.

Discover what matters most.

Book a demo to unwrap what matters to your customers, so you can build what they'll love.

Book a demo

Revealing what matters to build what's loved.

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