Helping industry-leading customers across many verticals

We needed to be able to quickly ascertain the overall sentiment and experience of our users to pivot and adjust accordingly. What used to take me 15-20 hours a month now takes me one-two hours a month - an extraordinary difference. Not to mention how easy they make it to respond to customers, which used to take so long. Unwrap has changed the way I feel about customer feedback analysis.

Before Unwrap, it was manual and expensive for us to authoritatively say 'X number of customers are saying this, so we need to fix it.' The value of Unwrap is our ability to drive a product prioritization conversation with confidence. The combination of AI with our users’ voice makes Unwrap a strong part of our toolkit in our journey to identify product-market fit.

Unwrap uncovered hundreds of customers who wanted to purchase a retrofit battery product. These comments are giving us deals we would have missed — with zero lead generation cost. On top of the cash value, these deals also deliver brand and product value for Sunrun, as we're very invested in expanding this product and leaning into the benefits it will bring to our environment and everyday customers.

The UI experience for Unwrap is unparalleled. Even someone with no prior experience can master the platform within half an hour. This intuitive design has led to higher adoption rates in our organization compared to previous tools, with a much higher frequency of visits per user. Their excellent customer service and commitment to continuous improvement are evident. When we request changes or suggest improvements, their team is always eager to respond. The tools are highly customizable, and the AI model training is among the most intuitive, allowing companies to address specific nuances relevant to their needs. In addition, the tool took about 2 weeks to integrate, which was fantastic.

Unwrap.ai is a tool we've introduced to consolidate, document, and quantify qualitative feedback. Because of the nature of AI, many issues are not always deterministic enough to classify as bugs. Unwrap solves this by grouping individual pieces of feedback into more concrete themes and areas of improvement, helping our team stay closer to the customer.

Working with the Unwrap.AI team is excellent! They are very accommodating, helpful, and always ready to go the extra mile. Integrating their product into our processes was seamless and easy to incorporate into our day-to-day workflow. Their U.I. is intuitive and visually appealing, making the entire experience smooth and enjoyable. Overall, Unwrap.AI is a fantastic tool driven by a dedicated team that genuinely cares about its users—highly recommended!

Unwrap has revolutionized our approach to leveraging customer data throughout the entire customer journey at Rad Power Bikes. Traditionally, companies have relied on customer insights generated by customer service agents using limited taxonomy based on user input. While this approach helps identify broad trends in customer experience, we needed more depth because each rider at Rad is unique. Partnering with Unwrap allowed us to truly capture the nuanced voices of our customers for the first time. Their insights provide us with valuable information that illuminates trends and informs improvements in our customer experience. Moreover, the Unwrap team has been highly responsive in refining their tools based on our feedback. If you're not using Unwrap, you're missing out on truly understanding your customers!

Unwrap has reinvented the way we review, use, and implement customer feedback. Unwrap takes the guessing game out of understanding customer feedback and the areas of critical need. It allows us to use data to make decisions about our roadmap and where we can have the most customer impact. It also helps us track how the work we are doing is positively or negatively impacting our customers in order to best support them.

We were able to seamlessly integrate with all of our core systems and tools to bring the data and information into one place.

Finally, the Unwrap team is amazing! They have been with us every step of the way and are willing to jump in to support quickly. They are also quickly innovating on the product to incorporate our feedback quickly.

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At Finch, we're building a mental health app that tries to meet everyone where they're at—which means, every single user opinion matters deeply to us. As more and more people use Finch, we needed to have the ability to keep up with each piece of nuanced feedback effectively and in a timely manner. Unwrap helps us do just that with their weekly digests, which contain real-time insights into exactly what our customers are saying. Now, if we're launching a new feature, we have the confidence that it'll resonate with users—all because Unwrap helped us understand what went well and what missed the mark following previous launches.