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On this episode of Unwrapped
Welcome to Unwrapped, our short video series where our founders, Ryan Millner, and Ashwin Singhania, conduct mini-interviews about customer feedback with industry experts and peers!
On today's episode, Unwrap's co-founder and Chief Product Officer, Ashwin Singhania, interviews Amon Wong. Amon is the Head of Community & Support at Bandlab—a social music platform that enables creators to make music and share their creative process with musicians and fans.
His primary responsibility is to enhance the overall customer experience of Bandlab users. As such, he is passionately committed to representing the community's voice in shaping product choices. In this episode, Amon talks about best practices for measuring and managing the success of a developing community and the mechanisms he uses to ensure the feedback he receives from his community and through technical support inquiries gets incorporated into the product.
