Turn customer feedback into revenue

The most accurate platform for unstructured customer feedback

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The world’s most effective teams use Unwrap to build extraordinary products. Join them!

"Unwrap has revolutionized our approach to leveraging customer data throughout the entire customer journey at Rad Power Bikes. If you're not using Unwrap, you're missing out on truly understanding your customers!"

Pete
VP, Rad Power Bikes

"Unwrap.ai is a tool we've introduced to consolidate, document, and quantify qualitative feedback. Unwrap solves this by grouping individual pieces of feedback into more concrete themes and areas of improvement, helping our team stay closer to the customer."

Johnny
Co-founder, Perplexity.ai

"Unwrap is a game changer. The platform is incredibly intuitive and flexible--not to mention the Unwap.ai team is so helpful and hands-on, giving us creative and efficient consultation along our entire journey with them!"

Kristie
CX Manager, Sunrun

How It Works

1. Aggregate Data Sources

We build a centralized view of your customer feedback across all your sources

2. Tag, Analyze, Summarize

We run your feedback through our proprietary NLP platform

3. Surface Critical Insights

We surface the most important insights and help you take action against them

Uncover Hidden Opportunities

Prioritize With Confidence

Keep Customers Close

Drive Impactful Results

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We'll be in touch within 24 hours.
In the meantime, click on an icon to see a preview!
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Unlock the power of customer feedback

Dashboard

View customer anecdotes and insights in an intuitive dashboard
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Feedback Assistant

Get easy answers by asking questions in natural language
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Alerts

Get real-time alerts of trending anomalies & breached thresholds
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Feedback Responder

Scalably respond to users with wins based on their feedback
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Reporting

Dive deep into specific trends with powerful reporting
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API

Easily get data into and out of the Unwrap platform
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Industry-leading security practices

SOC 2 Type II Certified

GDPR Compliant

Fortune 100 Trusted

Policy Transparency

See Unwrap in action for:

Are you ready to

supercharge your user feedback loop?

save 2-5 hours of time per week?

maximize engineering resources?